Browse

Functional fragmentation remains a critical constraint in information-intensive organizations, limiting workflow coherence and reducing overall process performance. This study provides an empirical analysis of workflow–structure alignment, with particular emphasis on coordination and governance mechanisms as means of integrating fragmented functional activities. Drawing on Business Process Management (BPM) and socio-technical systems theory, alignment is conceptualized as the integration of organizational struct...

This study examines how organizational structure and workflow/process design can be aligned in information-intensive organizations through Business Process Management, workflow standardization, digital automation, and adaptive governance. The study develops and evaluates the Adaptive Workflow–Structure Integration Model, which integrates structural standardization, digitally orchestrated workflows, and governance mechanisms into a unified socio-technical framework. The model is applied in a document-intensive or...