
ANALYSIS OF THE POSSIBILITIES OF USING THE INTERNET OF THINGS IN COMPLAINTS MANAGEMENT SYSTEM
(STEF92 Technology, 2017-06-20, Beata Szczerba, Barbara Bialecka)
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One of the key trends in the sector of information and communication technology (ICT) is the Internet of Things (IoT). It allows the connection of two planes пїЅ the real and the virtual. This concept assumes that different devices and objects which use sensors can communicate with computers or exchange the collected data via the computer network. This can have a positive impact on the management of complaints, in particular those systems where applications are a manifestation of dissatisfaction internal customer....




